Identify each tree and the intended result
“Tree work in the backyard” leaves room for misunderstanding. Ask for a written description that identifies the tree or trees, the intended service, and the result being proposed. Use a simple location description or a clearly marked photograph to distinguish similar trees.
ISA recommends putting agreed work in writing and asking questions before signing. If one company proposes pruning and another proposes removal, clarify the reasons before treating the scopes as equivalent.
- Which trees and branches are included?
- What is specifically excluded?
- Does an assessment precede the final recommendation?
Explain the site and access constraints
Tell the company about gates, steps, slopes, parking restrictions, fences, and the distance from vehicle access to the tree. Point out nearby buildings and overhead wires from a safe location. Let the professional determine how these conditions affect the work.
Discuss how equipment will reach the work area and what protection is proposed for paving, lawn, and nearby planting. Ask who will arrange any access permission or coordination with neighbors. Avoid promising access through land you do not control.
Agree what remains when the crew leaves
Spell out whether branches, logs, chips, and other debris will be removed or left on site. If you want material retained, agree where it will be placed. “Cleanup included” should have a shared meaning before work begins.
For removal projects, discuss the stump separately: whether it will be treated, the proposed extent of that work, and what happens to the resulting material and surface. Ask which restoration tasks are included and which you would need to arrange independently.
Confirm responsibilities before agreeing
Check with the relevant local authority about permits or other local requirements. Ask the company who will handle any required permissions. Request proof of applicable insurance and clarify which business will perform the work.
Ask how changes to the agreed scope will be approved and documented. Keep the final description and correspondence together. A directory profile is a starting point for this conversation; it does not establish the terms of your project.
Sources and further reading
The official resources below support the tree care information in this guide. Project questions and checklists are InfestAway’s editorial preparation aids. References do not imply endorsement of this directory or its listed businesses.